Security & Privacy

1. Personal Information

1.1 Personal Details

1.1.1 At The Crafti Bug we take personal privacy seriously. While we collect personal information from you, such information is only that necessary to effectively process your order. Information collected by The Crafti Bug is retained on our database, for auditing purposes, however we neither disclose, sell, nor distribute this information to any third party, unless consent has been obtained, in accordance with the New Zealand Privacy Act 1993.

1.1.2 Should you wish to confirm the accuracy of the data held by The Crafti Bug, you may phone customer services on (03) 318 7435 at any time.

1.1.3 Anyone ringing to confirm information will be required to verify their identity by answering some security questions. 

1.1.4 If you have registered a login account with The Crafti Bug, you can view your data online and update this at any time.

1.2 Computer IP Address

1.2.1 The Crafti Bug also processes analytical information on customer useage of the website and movements within the webstore. This data is visible to The Crafti Bug in a statistical format  only and customer identity is not revealed.

1.2.2 Analytical data that is obtained is used by The Crafti Bug to provide services more aligned with the customers requirements.


2. Accounts

2.1 Registering an account with The Crafti Bug is easy, however you will be required to enter personal information for the purposes of preparing orders for dispatch.

2.2 You will also be required to register a password for your account. 

2.2.1 This password should be something that only you know and must not be disclosed to another individual, or company, even if they are purportedly working on behalf of The Crafti Bug, or any of its affiliated businesses.

2.2.2 At The Crafti Bug, we will NEVER ask you to disclose your password to us.

2.3 By accepting the privacy policy when creating your account you agree to the non-disclosure statement at the bottom of this policy.

2.4 If you happen to forget your password, our system can generate an electronic password, however you must change the password immediately, once logged in. 

2.5 By creating an account you agree to maintain accurate personal details.

2.5.1 The Crafti Bug will not be held liable for account information that is incorrect, or out of date.


3. Data Security

3.1 During the purchase process the submission of credit card details is protected by the PayPal secure sockets layer (SSL) standard security protocol. The Crafti Bug neither sees, nor has access to your credit card information, as this is entirely processed by PayPal, whether you are a registered PayPal account holder, or using PayPal's credit card facilities.


4. Misuse

4.1 Intentional Harm

4.1.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. 

4.1.2 You must not attempt to gain unauthorised access to our site, the server on which this site is stored, or any other server, computer or database connected to our site.

4.1.3 You must not attack our site  via a denial-of-service attack or a distributed denial-of-service attack.

4.2 Breach of Use

By breaching the above provisions, you would be committing a criminal offense as defined by Section 249 of the New Zealand Crimes Act Amendment Number 43, 2012.

4.2.1 The Crafti Bug will report any such breach to the law enforcement authorities and will co-operate with those authorities by disclosing your identity to them.

4.2.2 In the event of such a breach, the right to use this site will be suspended immediately.

4.3 Liability

The Crafti Bug will not be liable for any loss or damage by a distributed denial-of-service attack, viruses, or other technologically harmful material that may affect your computer, computer equipment, including, but not limited to, smart-phones and tablets, computer programs, data, or other proprietary material due to your use of The Crafti Bug website, or to downloading  of material posted on it, or any website linked to it.


5. Links

5.1 While The Crafti Bug takes your personal privacy seriously, periodically The Crafti Bug may provide links to other sites, which may provide other resources, including but not limited to video clips, PDFs and instructional/ educational material.

5.2 While The Crafti Bug takes care not to jeopardise your personal information, The Crafti Bug will not be liable for breeches of privacy while customers are visiting other sites through links provided on The Crafti Bug website.

5.3 Customers are therefore encouraged to view the Privacy and Security policies of such linked sites before submitting personal information on those sites.


6. Breaches of Privacy

6.1 Should you have difficulties with your account, or believe that your account has been interfered with, or that your privacy may have been breached please contact customer.services@thecraftibug.co.nz immediately with your concerns. Entitle your e-mail: Privacy Issue.


7. Disclaimer

7.1 I have read the above the Privacy Policy and agree to the terms and conditions set therein.

7.2 I agree that failure to comply with stipulations regarding the disclosure of my account password may jeopardise my personal information.

7.3 I agree that failure to comply with the conditions set out above may lead to the suspension of my account.